Melissa Muduuli

Delegate Services Manager, Logistics

Melissa joined our delegate services and registration team in 2007 and is responsible for overseeing the registration and accommodation management systems of SEMgroup. As Delegate Services Manager, Melissa is responsible for event and exhibition registration, reporting, accommodation, travel bookings and pre- and post-event services.

Supported by information technology resources, the Delegate Services team handles the design and implementation of registration materials, processes event registrations and payments, manages communications with participants, generates delegate statistics, monitors bedroom blocks and guest attrition, and develops a customized on-site registration system for every event.

Melissa has been publicly recognized for exemplary customer service and has worked on Canadian Military events, Civic Ceremonies and Foreign delegation visits. She has worked with a wide range of clients including the Canadian War Museum, the University of Ottawa, Leadership Ottawa, The World Bank and Common Cause Africa.

Fluently bilingual, Melissa holds an Honours Bachelor of Arts, Political Science from Carleton University, and an Arbitration and Alternative Dispute Resolution Certificate from the United Nations Institute for Training and Research.